Excursions & Activities

Payment: Once we confirm availability, the full excursion price must be paid immediately using the payment instructions we send you. Your place is secured only after payment is received and we issue the final booking confirmation or voucher. Submitting a request alone does not reserve a place.

Free cancellation: You may cancel free of charge at least 48 hours before the confirmed excursion start time. Any amount paid for that excursion will be refunded. The deadline is calculated in local Bulgarian time (Europe/Sofia).

Less than 48 hours / no-show: Free cancellation is no longer guaranteed. Any applicable late-cancellation or no-show charge must be clearly stated in your offer before you confirm and pay. Contact us as soon as possible; a date change depends on availability.

Check the date, number of participants, meeting point, pickup time and any age, health or equipment requirements in the excursion description and confirmation. Tell us about any relevant requirements before booking. Arrive on time and follow the activity provider’s safety instructions.

Airport Transfers

From Burgas Airport: Advance payment is not required. Pay the confirmed fare at pickup, unless you choose to pay in advance.

From Sofia or Varna Airport: A 50% deposit is required after availability is confirmed to secure the vehicle. The remaining 50% is payable at pickup, unless a different payment time is expressly agreed in your written offer.

Payment and cancellation conditions for return journeys, other pickup locations and special vehicle requests are stated in the offer before you confirm. The excursion 48-hour cancellation rule does not automatically apply to transfers.

Provide the correct flight number, arrival date and time, destination, passenger count, luggage and any child-seat requirements. Notify us promptly about flight changes or delays. The meeting instructions, included waiting time and any agreed extra charges will be included in your confirmation. Additional services require agreement on their price.

For cancellation, a missed flight or inability to find the driver, contact us immediately. Deposit refunds and any cancellation or no-show charge follow the conditions disclosed in the specific transfer offer before booking; paying a deposit does not by itself make it non-refundable.

Hotel Reservations

Subject to hotel confirmation: Submitting a request does not guarantee a room. We check availability with the hotel and send you a written offer showing the hotel, dates, room type, board basis, occupancy, children’s ages, total price and included or separately payable charges.

Deposit and balance: The required deposit, payment deadlines and balance depend on the hotel, season and selected rate. We provide these before you accept the offer or pay. There is no single deposit percentage or payment deadline that applies to every hotel.

Cancellation and changes: Your offer will state the free-cancellation deadline, if any, and the charges after that deadline. Special, early-booking and non-refundable rates may have stricter rules; these must be clearly identified before booking. No-show, early-departure and amendment conditions also depend on the chosen rate and must be disclosed in advance. The excursion 48-hour rule does not apply to hotel reservations.

Changes to names, dates, room type or occupancy require reconfirmation and may change the price. Special requests are not guaranteed unless confirmed in writing. Check-in, check-out, child policies and any locally payable deposits or taxes are stated by the hotel or in your offer. A reservation becomes secured once the hotel confirms it and the required payment is received.

Cancellations, Refunds & Your Rights

Send cancellation requests in writing to info@sunnybeachbulgaria.eu, including the booking reference, lead traveller’s name and service date. The time we receive your request determines whether a stated deadline is met. For urgent same-day problems, also call us.

We confirm cancellations and any refund in writing. Eligible refunds are returned through the original payment method where possible, within the applicable legal deadline; bank or payment-provider processing time may vary. We will not replace a refund you are entitled to with a voucher without your agreement.

If we or the supplier cancel a service, we will contact you with the available alternatives or refund options. An alternative requires your agreement. These terms do not restrict refunds, assistance or other rights that apply by law.

The standard 14-day online shopping withdrawal period generally does not apply to hotel accommodation or leisure activities booked for a specific date. This does not remove the cancellation rights promised above or your other statutory rights. Where your booking is a package or linked travel arrangement, the additional information and applicable protections are provided separately; these general terms do not replace them.

These terms apply to new bookings made from the update date. Existing confirmed bookings remain governed by the conditions accepted when they were booked. Booking-specific conditions must be supplied before acceptance and cannot remove mandatory consumer rights.

Contact Sunny Beach Travel

Sunny Beach Travel EOOD · Tour operator licence РК-01-8549
Email: info@sunnybeachbulgaria.eu
Phone: +359 887 44 84 76 · +44 7480 72 18 13

For booking questions, cancellations or complaints, contact us with your booking reference. Information about how we handle personal data is in our Privacy Policy.